This post contains some questions and answers.
If you can’t find the answer to your question send us an e-mail at firstname.lastname@example.org or call us at +46 10 129 29 10.
How long is a file kept?
A file is kept in storage for at most 7 days (21 days for Sprend Pro users). But it is also the case that the file will be deleted 2 hours after is has been successfully downloaded one time.
How can I send multiple files?
With Sprend it is only possible to send one file at a time. When you need to send e.g. a folder with images, try this:
a. Find the folder on your computer.
b. Right-click onthe folder, select Send To / Compressed Folder or the equivalent for your operating system.
c. A zip fil is created.
d. Now just sprend the zip file!
How to add more recipients?
You need a Sprend Pro account to send to more than one recipient.
Why does the email never reach the recipient?
Even when you enter a correct email address, it might never reach the recipient. Reasons?
- The recipients inbox is full.
- The receiving mailserver filters the message and spam.
- + other reasons…
How to solve? Try one of these:
- When an uploads the completes, a link to the download page it displayed. Copy this link and email with your normal email client.
- If the file has already been uploaded and it’s difficult or impossible to upload it again: Email email@example.com or phone us at +46 10 129 29 10.
The upload seems to be going on forever
If the upload never ends, and there is no upload indication showing the progress, it means you need to close the browser window and try again. If that doesn’t work shut down the browser completely and try again.
The file is gone even though seven days have not passed!?
Most commonly, somebody already downloaded the file – perhaps the sender. Two hours after the file has been downloaded it will be erased.
Does Sprend examine the contents of files?
We never examine files without explicit consent from the sender or recipient and then only as part of a troubleshooting process. We can however see file names as part of normal service monitoring.